I am a bit squeamish when it comes to germs. Trust me, I used to be much worse—I wouldn’t leave the house without my hand sanitizer, and I would store wet wipes everywhere I could. I would even go as far as to avoid touching door handles or shaking hands. Over time, I have gotten past this for the most part but still feel uncomfortable touching unclean surfaces. The cleanliness of an ATM has a direct impact on the user’s experience. Because of this, it is surprising just how often cleaning goes overlooked on ATMs. In this article, we will discuss the importance of ATM cleaning. We also put together a cleaning checklist to keep your fleet squeaky clean and your customers happy.

ATM Cleaning in the Pandemic

ATMs are amongst the dirtiest items the average person touches each day—even dirtier than a public restroom door handle. Yuck! A big reason for this is the frequency in which ATMs are cleaned. Most banks and credit unions only clean their ATMs a few times per year. Given the sheer number of people that touch the machine on any given day, it is no wonder that ATMs are basically cesspools of all types of bacteria. Now that we live in a COVID-19 world, your users are becoming more and more conscious of their environment and potential ways of becoming sick. For that reason, having a clean ATM  provides an opportunity to create a welcoming and professional image for both your fleet and brand. Having a clean fleet is a simple way to set your institution apart from other local competitors.

More than 41 percent of ATMs are infected with disease-causing microorganisms, bacteria, and viruses. When you frequently clean your ATM fleet, you help slow the spread of illnesses. Because we are all impacted by COVID-19, it is your responsibility to your customers to help limit exposure to the virus while they use your facilities and equipment.

ATM Cleaning: Do’s and Don’ts

A few weeks ago, I needed cash and visited an ATM machine that was, in a word, disgusting. There was dirt up and down the sides of the machine, the buttons were sticky, and next to the screen there was this weird brown stain. I convinced myself that it was just a coffee stain but the more I think about it the less sure I am. The moral of this story is this: a clean ATM is important for user experience, and user experience is crucial for repeat business. See what I’m getting at? Here are some do’s and don’ts to follow when you clean your ATMs.

The Do’s

  1. Wear protective gloves whenever you clean an ATM.

  2. Make sure your cloth is damp with disinfectant before cleaning.

  3. Wipe down the ATM screen by applying 70% isopropyl alcohol to a cotton or non-abrasive microfiber towel. Wipe thoroughly and follow up with a dry towel to prevent streaking.

  4. Clean the ATM fascia and keypad by applying disinfectant spray or 70% isopropyl alcohol on a microfiber towel or non-abrasive pad. Then wipe everything down with a dry towel. In lieu of disinfectant spray or isopropyl alcohol, you can also use a disinfectant wipe.

The Don’ts

  1. Apply cleaning solution directly to any part of the ATM.

  2. Power down the ATM during cleaning.

  3. Spray solution directly on the keypad—this will weaken the plastic over time.

  4. Soak cleaning cloths with cleanser before wiping down ATM.

ATM Routine Cleaning Checklist

ATM cleaning goes beyond just the sanitization of the machine’s surface. Obviously, disinfecting the most-touched parts of the machine is of the highest priority, but you should also check for criminal devices, clear the surrounding area, ensure the overall health of the machine, and more. Follow this free  cleaning checklist bi-weekly to make sure that your ATM fleet remains clean and welcoming for your users.

To learn more about how Equips can help keep ATM equipment at your branch up and running, be sure to schedule a free demo with a member of our Solutions Team. We look forward to learning more about your needs and showing you more awesome features Equips has to offer. So what are you waiting for? Schedule a demo today!

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