Your teller cash recyclers (TCRs) and teller cash dispensers (TCDs) are an essential part of keeping your business up and running. They greatly improve teller efficiency and, ultimately, make for a more customer-friendly environment.
These machines automatically count cash. TCDs require manual counting each time they are loaded, which works great for cash-negative locations that primarily disburse cash and don’t have to deal with money coming in so often. TCRs, on the other hand, are bidirectional, automating both counting and dispensing. This saves a lot of time and, more importantly, means that they can work from the same pool of bills that have been deposited.
Like many pieces of workhorse equipment, TCRs and TCDs are often taken for granted until they break down. When your machine is suddenly out of commission, you realize just how indispensable it is. Your productivity takes a nosedive, which can lead to longer customer interactions, workflow bottlenecks, and worse. Obviously, we’d like to avoid this situation, but getting an accurate idea of when your TCR or TCD is reaching the end of its life is harder than it seems.
When Will Your TCR or TCD Break Down?
Older equipment is more likely to experience problems, but it’s hard to get a complete picture of where you stand. Models are discontinued by manufacturers all the time, but there is currently no centralized resource for TCRs or TCDs to let you know if you should replace your machine sooner than later to avoid service interruptions.
We’re trying to change that by compiling a database to tell you which models from which manufacturers are obsolete. We’ll also tell you which model makes sense as a replacement based on what you’re already familiar with and trained on. We’re constantly making improvements to cover even more manufacturers and models, but you can ask our experts right now to see if your machine needs to be replaced sooner than later.
How to Pick a New TCR or TCD
The most important thing to consider when picking a new machine is where it’s going to be used. While TCRs offer more flexibility, they’re also a little more mechanically complicated and definitely more expensive. If you’re trying to equip a cash-negative location that dispenses many more bills than it takes in, a TCD might be a better option.
With a TCD, your teller needs to spend time manually counting cash whenever it needs to be reloaded. This can introduce more risk into the process, both because the cash is handled more and because it opens the door for human error. Cash handling procedures can be time-consuming and complicated, but depending on what you’re doing there might be space in the day to take care of them before you’re dealing with customers. On the other hand, it’s much more cost-efficient to use TCDs wherever you’re dispensing more cash than you’re taking in.
When you’re looking at buying a new machine, it’s important to consider what your main goals are for that particular location. Is security paramount? Do you deal with a high volume of bills? Do you need to get through several, smaller interactions quickly so your teller can move on to the next customer without waiting on your equipment? Spend time getting an idea of what an average interaction looks like and pay attention to key features like security, processing speed, auditing capabilities, ease of loading, and more.
One other important consideration is time spent training your employees on a new machine. Generally speaking, going with a model based on what they’re already familiar with is going to make the transition smoother. That means you’re probably sticking with the same brand or something that has similar features to what you already use. Using our guide can help you make sure you’re making things as easy as possible for your organization and ensuring you continue to deliver a streamlined customer experience.
Why You Need to Know if Your TCR or TCD Is Obsolete
Whenever equipment breaks down at a financial institution, you can use Equips to dispatch service providers to get it back up and running. However, it still means that you’re facing downtime where a machine that you rely on isn’t operational. This can mean slowdowns for your employees and delays and frustration for your customers.
To avoid this, it’s important to know whether your TCR or TCD is obsolete and make a plan for replacing it as soon as possible. We’re here to help you get the most out of your equipment and vendors, so contact us for help getting a clear picture of where you stand.
Supporting TCRs and TCDs with Equips
Equips is ready to help financial institutions determine if TCRs, TCDs, or other banking equipment are right for their facilities. Whether it’s a new technology or an upgrade, we can recommend the best equipment for your staff and customers/members.
If you are already using teller cash recyclers, we’re here to help you maintain them using our equipment management program. We can both work with an existing service provider or help you find a new partner from our network of top providers. Contact us today!
Equips is revolutionizing how Banks and Credit Unions manage, maintain, and protect critical branch equipment. Leveraging a network of 500+ vendors, experts at Equips help Financial Institutions respond to equipment problems quickly in one place: Equips.com. Active management allows Financial Institutions of all sizes to improve operational efficiency, cut costs, and streamline equipment inventory and vendor management. Our groundbreaking solution provides clients across 45 states with better insight and transparency into their critical equipment and enables employees to do their best work. To learn more visit equips.com.