One of my least favorite jobs that I have ever had was in a customer service call center for a retail organization. There, I saw a different side of the human experience that I didn’t know was possible. Many of the customers I spoke with existed on a different plane of “intellect”, and I took the liberty of writing down two notebooks full of things I never thought I would hear come out of an adults mouth. Things like, I am not sure what size shoe I wear. Should I just mail you a sketch of my foot? Or I would like to use my Amazon Prime for free two-day shipping. Please understand that I did not work for Amazon and the customer did not get two-day shipping. What made this job especially challenging, aside from conversing with all these Harvard graduates, was the software program used for nearly every aspect of the job. The interface looked like something from a spy movie and didn’t require a mouse to operate. Instead, the program relied on a series of function keys and Alt keys in order to do things as simple as placing orders. What I really love about Equips.com is how simple it is for customers to begin placing a service request. In the following paragraphs, I am going to show you exactly how to do it.
New Platform for Placing Service Request
If you are more familiar with the old version of Equips.com, you are probably accustomed to being able to place a service request in about 45 seconds. With our newest version of the program, you can place a service request in only 15 seconds! The first thing you are going to want to do is sign into your account. From there, you will notice a button at the very top that says “Start service request”. You can go ahead and give it a good click. From there you will select the location of the equipment that needs maintenance.
Equips is Convenient and Simple
Until next time, friends!
Equips is revolutionizing how Banks and Credit Unions manage, maintain, and protect critical branch equipment. Leveraging a network of 500+ vendors, experts at Equips help Financial Institutions respond to equipment problems quickly in one place: Equips.com. Active management allows Financial Institutions of all sizes to improve operational efficiency, cut costs, and streamline equipment inventory and vendor management. Our groundbreaking solution provides clients across 45 states with better insight and transparency into their critical equipment and enables employees to do their best work. To learn more visit equips.com.