As a manager, it is your responsibility to make sure your business is running smoothly. This means investing in the assets and people needed to make it happen. However, as a human being, you are prone to becoming frustrated, even angry, when things don’t go according to plan. An employee unexpectedly resigning, a spontaneous power outage, or, heaven forbid, equipment failure. Any of these scenarios might just cause you to get red in the face and say something that would make your mother put a bar of soap in your mouth.
While you don’t have control over your employees seeking employment elsewhere or the tree that knocked over the powerline, you do control your equipment. Therefore, it is so irritating when your equipment works against you by malfunctioning time and time again. When you’re irritated, it is easy to make rash, and often expensive decisions. Just replace it already! I am sick of it breaking down. Bah humbug! Replacing it might not be the right decision. How can you know for sure that you are facing a chronic equipment problem?
What is a Chronic Equipment Problem?
When we learned that equipment managers were struggling to know when to replace their equipment, we knew we had to help them simplify the process of diagnosing chronic equipment problems. Surprisingly, the biggest struggle for them is understanding what is and, more importantly, is not a chronic issue. Here is how the Equips Dictionary (or Equipsionary, if you will) defines it:
Chronic Equipment Problem /kron-ik ih-kwip-muhnt prob-luhm/ noun: Any fault or malfunction that occurs multiple times on a piece of equipment, usually within a shorter timeframe.
Usage: “Darn it! The card reader on my ATM is broken again. I must be experiencing a chronic equipment problem!”
We hear of folks having multiple, completely unrelated incidents on their equipment. This is pretty normal. The problem occurs when the equipment is diagnosed as having chronic problems. Sure, it is possible that they have a faulty piece of equipment. This is probable if it is very old or has problems repeatedly. However, this is not an example of a chronic equipment problem. And if your equipment has only had a few issues, or the faults only happen on occasion, then odds are you have a pretty good piece of equipment that just needs a little maintenance once in a while. Once more, to be considered a chronic equipment issue, the same fault must be experienced multiple times in a short period.
Diagnosing Chronic Equipment Problems
The diagnostic process for chronic issues used to be a challenge. One would have to manually keep track of all the different repairs done on a machine, usually through a spreadsheet. Unsurprisingly, these spreadsheets can often become quite messy and outdated if not diligently updated after each repair. Not to mention, you have much better things to do with your time. Then, to diagnose chronic equipment issues, you would have to open your spreadsheet and try to spot consistencies and patterns in faults over time (barf).
Equips has made this whole process so much easier and a lot less tedious. When you use Equips, you have a place to store all of your equipment data and service provider information. You also have the entire maintenance history of each piece of equipment. When you place a service request or schedule preventive maintenance, the details of the work done is logged for you. In fact, over time the Equips web application will use smart technology to diagnose chronic equipment problems for you.
To view them, simply login to your Equips account. Under Equipment, click View Chronic Issues. This will bring up a table of all the chronic equipment problems that have been diagnosed by Equips. Under columns, you can add and omit information from the table that might be relevant. Such includes the location of the equipment, notes, and manufacturer information. Using this information, you can make smarter decisions regarding repairing or replacing your faulty equipment.
Getting Started with Equips
Interested in learning more about the Equips web application, and its multitude of features that simplify the equipment management process? Be sure to schedule a 30-minute demo with a member of our solutions team today. We look forward to meeting you!