By reading this information, you will:
Industry benchmarking information
Troubleshooting tips
Communicate to techs
Slow Response Times
5 ways to increase uptime
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ATM downtime is a frustration for not only financial institutions, but also the customers and members they serve. Banks and credit unions incur direct costs in the form of billable technician hours and lost ATM surcharge fees, but they also suffer indirectly in the form of damaging customer and member relationships. These days, your ATMs and drive-thrus are likely taking more of a beating than they have in the past. With less staff onsite to troubleshoot and increased wait times for technician visits, ATM downtime may be creeping up.
Implementing a managed services program can help. With remote monitoring capabilities, you can decrease ATM downtime and save money over the long term with fewer tech visits.
