Why Equips? We get you back in your zone

Equips is revolutionizing how people manage, maintain and protect critical equipment. Our all-in-one equipment management solution combines smart technology with flexible protection. Get all of the answers to your questions about our program on this FAQ page, and contact us if we need to add a new one!

Frequently Asked Questions

Equips is proud to provide equipment management services for modern financial institutions and healthcare facilities. We keep an extensive network of maintenance providers and practice active management, allowing us to increase the level of service for your equipment while reducing your costs.

Additionally, we provide a single source and process for all of your equipment maintenance needs. Your employees will no longer have to remember which maintenance issues get reported where. They simply report the issue in our easy to use online portal, and we take care of the rest. No hassle, no fuss, no worries.

From a management perspective, you’ll enjoy comprehensive reporting without spending hours pulling each individual vendor’s data.

At Equips, we strive to give our clients the freedom to do their best work. Tracking, escalating, and managing service events is something that our team specializes in. Your team should be focusing on your business, so let us take that work off your plate.

We are constantly identifying industry trends and technology advancements so that we can remain a resource for our clients when making key capital investments. This knowledge, backed by the years of data that we have aggregated on things like fail rates and total cost of ownership, has helped our clients make informed decisions.

One of the best features of the Equips program is the flexibility. Your current vendors could be performing quite well at times, but what if your favorite technician goes to work for another service provider? Or you replace equipment under a three-year agreement with the OEM? At Equips, we work to make sure you have the best possible service provider maintaining your equipment, and we do not penalize you when you replace equipment on our program.

Thanks to marketplace competition, most clients report improved quality of service and response time on the Equips plan (as evidenced by our 95%+ renewal rate!) We actively manage each event and measure performance, so all service providers have good motivation to provide thorough and timely service. We spot service issues early and address them right away. If ever you’re unhappy with the level of service, we can help you select a new provider.

The Equips program is designed to ENHANCE your existing internal processes/systems — not replace them. We provide centralized online management system tools, giving your internal staff a single source management system for all inventory, service history, and performance. Equips also gives you expertise related to preventative maintenance, equipment life cycle management, and data to help with decision-making and budgeting processes.

Our 95% retention rate says it all

Hear what our customers have to say

“Staff time on equipment service events has dropped from an average of 24.7 hours per month, to only 5.1 hours.”

Davy Villanueva

“Equips has made my life so much easier. Everyone is open, listens to our needs and takes care of them. Your staff is all very supportive and easy to talk to also.”

Pam Martin

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