How to manage your dispatch preferences
Dispatch preferences allow an organization to designate a user(s) to automatically be assigned to service requests. To view your dispatch preferences, follow these steps:
Each organization will have a default destination, the email address listed here will receive all service requests. To update that user, delete the current email address, enter the new user, and click Save.
How to set dispatch exceptions
Organizations are also able to designate a user(s) to specific locations, pieces of equipment, or equipment categories. Once designated, this user will automatically be assigned to any service request for that location or equipment. These designations are called Exceptions – to set Exceptions, follow these steps:
Was this article helpful?