Expanding client engagement options with ITM technology
As consumers adapts to the impact of Covid-19 on retail banking, it’s clear that the channels to deliver critical financial services will need to adapt as well. As lobby operations are interrupted, banks and credit unions are increasingly looking at how Interactive Teller Machine (ITM) technology can help bridge the gap between digital and self-service automation tools and the personal, human interaction that is so essential for quality client engagement. Is an investment in this technology right for you? Equips can help you understand and navigate the many options available. Here’s one perspective on how ITMs are playing a major role in the digital landscape.
Our CEO, Adam York, sat down to interview Lorie Heller (Chief Experience Officer at Tower Community Bank), Mark Massey (Chief Technology Officer at Data Financial, Inc.), and Matthew Schwemlien (Branch Technology Supervisor at Altra Federal Credit Union). In these interviews, we got tips and suggestions from experienced leaders on how to successfully rollout your first ITM. They deployed the first ITM and now doing roughly 48-49% of all transactions on ITMs.
Before starting the rollout process, here are two critical questions we recommend asking yourself:
How are customers going to accept this technology?
How do we introduce it to them?
Watch these videos below to learn how you can create a culture of celebration, get employees and customers active on ITMs and find success at your branch.
Equips is revolutionizing how Banks and Credit Unions manage, maintain, and protect critical branch equipment. Leveraging a network of 500+ vendors, experts at Equips help Financial Institutions respond to equipment problems quickly in one place: Equips. Active management allows Financial Institutions of all sizes to improve operational efficiency, cut costs, and streamline equipment inventory and vendor management. Our groundbreaking solution provides clients across 45 states with better insight and transparency into their critical equipment and enables employees to do their best work. To learn more visit equips.com.