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Our world has changed since 2020. As leaders in the financial industry, we need community now more than ever. We surveyed FI leaders to see how they have changed to meet the challenges of the COVID-19 pandemic and to get the insight needed to help our partners make more informed decisions and do their best work.
Our survey found COVID-19 has created numerous challenges for FIs and how they interact with their customers and members. Creating distance seems to have been on everyone’s mind, and a focus on using technology to overcome pandemic restrictions was a common theme.