How will your retail operations change as we adjust to the impact of COVID-19? Financial leaders are considering many options, including physical changes at branches, staffing adjustments, enhanced digital and self-serve delivery models, and adjusted marketing strategies. Whatever is in your future, we know the road ahead will be challenging. Here’s one take on how the banking industry will transform as we enter into a new normal for retail banking.
“Why would education, or banking, move backwards once the potential for digital transformation has been realized? Why would a financial institution require a customer to visit a branch to complete an account opening or loan application? Why wouldn’t every organization reevaluate the friction in digital processes and make them as seamless as the best digital-first organizations?”
– Jim Marous, Co-Publisher of The Financial Brand
Now is the time to review your strategy and understand what you need to hit the ground running when we return to some semblance of normalcy. Equips is here to help with your unique short- and long-term challenges by offering ways to effectively manage existing resources, and guidance on how to incorporate new technologies.
Click here to read the entire article, “What Banking Will Look Like After the Pandemic.”
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