Talking with Beatriz Eseberre, Service Coordinator
Before Equips, the Omni facilities team was using a software that made it difficult to track what work was being done by which employees, and when. This meant that work was falling through the cracks. Inputting work order information was complicated and often required several hours to update.
– Time tracking: “I like that they are checking in and checking out because it’s actually making them be responsible for each work order. Now we know how long it took them, how many work orders they’re going to get done in a day and then we can follow up with the health center managers.”
– Ease-of-use: “Our team is really liking it… It is way easier to put notes in. In Equips, I put what I need, the job title and everything in one page and hit submit. It doesn’t take long.”
– Exceptional support: “They actually go above and beyond… I give them my suggestions and they try to work with it. I think the most I’ve waited for an answer is an hour.”