Equips | Work Orders Made Easy

Using Mentions

Learn how to mention another user on a service request in Equips

How to use mentions

Mentions are done within a service request – they add a task to the user’s to-do directing them to view the request. To mention someone in a request, follow these steps:
  1. Create a note by clicking the Add note button button on any Service Request
  2. Type the information you want the user to see
  3. Use the Mention button
icon or type the “@” symbol followed by the user’s name to mention them
You can mention users in both Notes and Internal Notes.

Was this article helpful?